ENT Center of Northwest Alabama
1949 Florence Blvd, Florence, AL 35630
4.7 113 reviews
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Janice Mansell ★★★★★ a month ago
Staff very efficient and no waiting time glad to have you for treatment -
Candy Bishop ★★★★★ 2 months ago
The ENT center was an amazing experience for us! My son enjoyed the toys in the waiting room. The paperwork process was quick and easy. The nurse who took us back was so so sweet! My son loved the attention she was giving him. Dr. Masterson made me really feel at ease. He answered most of my questions before i even asked them. He helped me see what is going on, and what we need to do. Thank you for working with us! -
Jessica Hamilton ★★★★★ 3 months ago
Dr. Masterson and his staff were super friendly and very professional. They answered all of my questions and were very attentive. -
David Warren ★★★★★ 3 months ago
Thank you Dr. Masterson for your personal way of dealing with this patient. I highly recommend Dr. Masterson as an ENT choice for you and their staff is excellent and make you feel very comfortable while there. I got in at the appointed time and I was impressed with the way their staff treated me. I give them 10 out of 10 stars. We are fortunate to have them in Florence. -
Melinda Menasco Martin ★★★★★ 3 months ago
I’ve been an ENT patient for many years. My first visit to Dr Masterson gave me a new confidence in treating my severe sinus condition. I look forward to his advice and support. Everyone in this office is outstanding to their professions. -
Steve Edwards ★★★★★ 4 months ago
Great doctor and great staff. Very busy and happening place because they are good at what they do. -
Susan Garrett ★★★★★ 4 months ago
I had sinus surgery last spring by Dr Masterson at ENT Center. I was so happy with my surgery. I was able to breathe again at night especially. As an added bonus, I had no discoloration due to the surgery! So happy I went to ENT Center. -
Brooke Morgan ★★★★★ 4 months ago
Very pleased. Dr. Masterson and his staff were all so kind and compassionate. He took his time in the exam room and answered every single question we had. He made sure to explain every thing to my daughter on a level she could understand and not once did we feel rushed or as if he had better things to do. Our wait time was maybe 10 mins at the most before being taken to an exam room, the entire office was very clean and sanitary, and the staff from the front desk all the way through to check out was amazing. Everyone in the office was very nice and respectful and treated my daughter like a young lady… she is 13 and this is important to make her feel comfortable as well and not treated as a child. She loved Dr. Masterson. -
Jim Lyle ★★★★★ 5 months ago
The wait time was short. All the employees in the office are awesome. Everything was explained to me and they answered all of my questions. I would highly recommend them. -
Kelly Davis ★★★★★ 6 months ago
They were so great with my son! He was really nervous for the allergy test and they were very helpful reassuring him! -
Kay Wammack ★★★★★ 6 months ago
We had such a good experience at the clinic. Everyone was pleasant, especially the nurse who took Mom through the pre-appointment exam. Dr Masterson was kind and thorough and zeroed in on what he thought the problem was quickly. We took his advice to adjust BP meds, after talking with her doctor, which made a huge difference in her balance. I would recommend this clinic. -
Mike Edwards ★★★★★ 6 months ago
This was my first visit to Dr Masterson's office and the staff was very friendly and helpful. I felt comfortable and welcome in the office setting and everyone was very professional and efficient. Dr Masterson was very informative and was interested in finding the root cause of my issue for the proper treatment. Thank you to Dr Masterson and his staff ! -
Larry Richardson ★★★★★ 8 months ago
The entire staff is always pleasant and greets you with a smile. In today's climate to see su h a staff working together is truly awesome. The Doctor not bad either. I would highly recommend them. -
Patty McDonald ★★★★★ 8 months ago
The dr and staff were very friendly and we were seen within 30 minutes of our arrival. The dr was very knowledgable and thorough in his examination. -
Katie Price ★★★★★ 9 months ago
Makayla, PA, and the staff at ENT Center were kind and efficient. Highly recommended for your ear, nose, and throat problems, all ages! Dr. Masterson and his team will take care of you! -
Patricia Moore ★★★★★ 10 months ago
The appointment was for my 90 year old mother. We spoke a few minutes after her return to Keestone Assisted Living. She was so happy to have found you all. She said she got a thorough exam and felt as though each person took their time with her. She got different medicine and feels hopeful her symptoms will improve. It was so good to hear her so upbeat about a doctor visit! -
Bailey Herring ★★★★★ 10 months ago
Love this office and staff! Very professional -
Eddie Thigpen ★★★★★ 11 months ago
Very knowledgeable and ready to help. Dr Masterson operated to repair a deviated septum and collapsed valve. I can now breathe efficiently out of both sides of my nose. One side of my nose was completely obstructed. I also got my hearing checked there on two occasions. I forget her name but she is very personable, professional, and has many years of experience.
I'm extremely impressed with Dr Masterson and his staff! -
Deb Stidham Avery ★★★★★ a year ago
Kind, courteous and knowledgeable. Having had a Meniere's attack earlier that morning, I was still unsteady and feeling disoriented. I couldn't have been treated better, especially with not being able to hear well. And I left with a helpful plan! This was my first visit here and I would highly recommend staff and doctor.. -
Sam S ★★★★★ a year ago
Everyone was so helpful, informative and compassionate. It’s a great feeling to know that I’m going to be able to breathe out of my nose again get my taste and smell back! Thank you! -
Boss Bitch ★★★★★ a year ago
Everyone was so helpful, informative and compassionate. It’s a great feeling to know that I’m going to be able to breathe out of my nose again get my taste and smell back! Thank you! -
Sam Stevenson ★★★★★ a year ago
Everyone was so helpful, informative and compassionate. It’s a great feeling to know that I’m going to be able to breathe out of my nose again get my taste and smell back! Thank you! -
Samantha Stevenson ★★★★★ a year ago
Everyone was so helpful, informative and compassionate. It’s a great feeling to know that I’m going to be able to breathe out of my nose again get my taste and smell back! Thank you! -
Robert Spiller ★★★★★ a year ago
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LaDonna Jones ★★★★★ a year ago
Very detailed & patient with my daughter with resolutions to resolving her issues. Thank you very much! God bless! -
Tammy White ★★★★★ a year ago
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Lorri Kimbrough ★★★★★ a year ago
Very professional staff, clean, sanitary facilities. Took time to really listen to my problem and treated me with understanding and respect. Definitely recommend to anyone needing an ENT Specialist. -
Victoria Fisher ★★★★★ a year ago
As a first time patient, was impressed with the kind, friendly staff. Visit was a positive experience overall. Staff was very informative and attentive. They were very patient, un rushed and took the time to answer all my questions. Very pleasant experience! -
Mary Willis ★★★★★ a year ago
Honestly, one of the best medical experiences I’ve ever had. Office was very clean staff was exceptionally friendly. I was in and out in less than 30 minutes. I’ve been dealing with the same issue for many years. Now starting to feel better. -
Tim Burbank ★★★★★ a year ago
All the Nurses and Doctor are nice and polite wait time was very short nurses and doctors explained every thing so that I understood what was going on I Highly Rate this office A+ -
Linda Allen ★★★★★ a year ago
I will definitely make this ENT my place to visit when I have Ear, Nose, or throat problems.The Offices were very clean. I felt safe from the Covid Virus. Dr. Masterson solved my ear problem. I had a very nice experience thanks to friendly staff. -
Judy Tease ★★★★★ a year ago
Great experience with Dr.Masterson, I highly recommend him -
Donna Dunn ★★★★★ a year ago
Glad The ENT Center is here, especially because I have Asthma and Allergies, procedures and surgery even in office, you would need a driver after surgery, in my case I don't like needles, but spray to numb and the medicine to help you relax before procedure, over and done with, quick recovery, Thank All, Doctor and all staff there, Thank You. -
Roger Liles ★★★★★ a year ago
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Gloria Sanders ★★★★★ a year ago
During my visit to ENT Center of Northwest AL, each person I encountered was very professional, polite and helpful. The atmosphere is conducive for helpful and trusting visits. -
John McGee ★★★★★ a year ago
Great experience! Explained everything that was going on during my procedure so I knew what to expect. Everyone was very at ease to that in turn put me at ease. I would highly recommend Dr. Masterson and his staff to any of my friends. -
Rachel Williams ★★★★★ a year ago
Dr Materson is excellent when communicating his concerns and actions that need to be taken relating to your health issues. The staff is also exceptionally knowledgeable and will reassure you if you have any fears or concerns about care and medical procedure. I strongly recommend Dr Materson for all your ENT needs because you will not be disappointed with the level of quality care received by him. -
J Smith ★★★★★ a year ago
Professional, informative, caring and office team friendly -
Michelle Hyde ★★★★★ a year ago
Dr Masterson is a great doctor - professional, caring and very thorough. Also, the entire staff is helpful, friendly and very efficient. -
Vanessa Hawkins ★★★★★ a year ago
Very safe clean and professional. I was well taking care of thank you ent for your services -
Cindy Taylor ★★★★★ a year ago
I like Dr. Masterson’s explanation of my condition and gave me the options of surgery or allergy testing to correct my problem. He is very knowledgeable and I look forward to having him as my ENT for many years to come. -
Mike foster ★★★★★ 3 years ago
Wonderful experience, low wait times, friendly staff and provider really took time to listen. Would most definitely recommend. -
Destiny Hollis ★★★★★ 3 years ago
Dr. Masterson and his staff are very friendly and knowledgeable. From diagnosis to treatment, they will guide you every step of the way. I highly recommend this practice! -
Dick Hardy ★★★★★ 3 years ago
I have to tell you I am so impressed with Dr. Masterson and his team at ENT Center of Northwest Alabama. Their attention to detail and their care of patients is beyond anything I've ever experienced. KUDOS to a great team! -
Andrew Alonso ★★★★★ 3 years ago
Dr. Masterson and his friendly staff are a welcomed resource to The Shoals area for ear, nose and throat medical services. -
Jonathan Hardy ★★★★★ 3 years ago
I’ve battled congestion and sinus infections my whole life. After speaking with Dr Masterson, we decided to have my tonsils removed and I can say I feel WAY better. I had no idea something as simple as tonsils would be affecting me that much. I am so thankful I did it and wish I would’ve done that 20 years ago! All that to say, huge props to this dr. I definitely recommend this ENT center if you need help or have questions / concerns with your health. -
Ashley Hardy ★★★★★ 3 years ago
Dr Masterson is a careful attentive doctor who truly cares about his patients. The staff are so friendly and helpful! -
Julia Johnson ★★★★★ 3 years ago
Very conscientious doc and staff. -
Ronald Stewart ★★★★★ 3 years ago
Not a patient but know the physicians!! Great doctors!
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